RETURN POLICY

Product Returns & Exchanges

1. All items sold are either pre-order or standard order products. Please carefully read the product description and size specifications before placing your order to ensure your shopping experience is not affected. If the item has no defects or quality issues, returns and exchanges will not be accepted.
2. If you have any concerns upon receiving your order, please contact our customer service email within 3 days of delivery (including the date of receipt) to request an exchange. Please return the item in its original packaging with your order name enclosed within 7 days of receiving the package.
3. For returns and exchanges, please ensure the item is undamaged and returned with all original packaging and accessories. Items that have been washed or show signs of use — including but not limited to sweat, perfume, odors, dirt, foundation, pet hair, or other human-caused soiling — will not be eligible for return or exchange.
4. For hygiene reasons, innerwear and personal accessories cannot be returned or exchanged after purchase.
5. Shipping costs for exchange parcels are the responsibility of the buyer.
6. To arrange an exchange, please contact us via our customer service email first, and we will provide you with the necessary instructions. Please do not send items back without prior confirmation.

Defective Items

1. If you receive a defective or incorrectly shipped item, please contact our customer service email within 7 days of delivery, and provide your order number along with an unboxing video of the item. We will get back to you as soon as possible. As we will need to verify the defect through photographs, please provide photos clearly showing the defective area when our customer service team contacts you.
2. If it is confirmed that the defect is not due to human error or other external factors, we will reach out to you. Please return the item in its original condition within 7 days of receiving our reply. (Return shipping costs will be covered by us.)
3. To arrange a return, please contact us via our customer service email first, and we will provide you with the necessary instructions. Please do not send items back without prior confirmation.

Contact for Returns & Exchanges

We respond to inquiries in the order they are received. If you have not received a reply within 5 business days (excluding weekends and public holidays), please check your inbox and ensure that your email address is configured to receive emails from our customer service team.